Proxicast offers a 15 Day Return Policy on our line of products (1) (this excludes antennas, cables, special orders and custom or modified products). If you are not satisfied for any reason, you may return your purchase for a refund or credit according to the Proxicast TERMS & CONDITIONS OF SALE.
Antennas, cable assemblies, power supplies/conditioners and special order items are not returnable unless defective.
The 15 Day period starts when the customer receives the product(s) and ends 15 days later. A Return Merchandise Authorization (RMA) must be requested during this 15 day period. The product must be returned by the customer to Proxicast within 10 days of the date of issuance of the RMA.
The Return Merchandise Authorization (RMA) number issued by Proxicast must accompany all returns. We recommend that you read through our full terms & conditions before requesting an RMA, as RMAs will only be issued for products meeting policy criteria.
All returns are subject to 12% restocking fee, except for defective products. All merchandise returned for credit or exchange must be 100% complete, in the original condition, in original packaging with all original documentation and un-modified accessories. Any discrepancies will result in an additional re-stocking charge of up to 35% of the sale price depending on the condition of the merchandise returned.
If the product has been damaged, abused, modified, had its enclosure opened or missing components or the product may be rejected and returned to you and no refund issued. Every LAN-Cell, PocketPORT (and other products) includes multiple tamper seals. If Proxicast detects that case, chassis or enclosure has been opened without authorization, the warranty will be voided, and any RMA return will be rejected (2). Further, the customer is responsible for all cellular carrier charges (including airtime and usage) (3) and all shipping costs.
Defective returns must have each piece labeled with the nature of defect or a diagnostic charge of $45.00 per unit will be charged. If there is no problem found with returned items, the customer will be charged a $45 fee per unit.
To request an RMA, please call or e-mail Proxicast. A Proxicast representative will respond to your request within 2 business day with the status of your RMA request. We will do everything possible to to issue an RMA number within 2 business day, however there are times that the process may take several days due to circumstance not under Proxicast's control.
(1) Cellular Service
Cellular service is not considered a Proxicast product because Proxicast is only acting as an activation agent for a given cellular carrier. All sales of cellular service shall be governed by the terms and conditions of each cellular carrier. Each carrier may have different trial and return policies, it is the customer's responsibility to abide by the carrier's terms and conditions. Normally, once Proxicast has performed the activation service, all matters involving cellular service are handled directly between the customer and the cellular carrier. If Proxicast does not perform the unit's cellular activation, Proxicast assumes no responsibility for anything regarding cellular service.
(2) Intellectual Property
Proxicast retains all intellectual property rights and patents for the LAN-Cell and PocketPORT product(s). Purchasers agree not to modify, disassemble, reverse engineer, extract or decompile software, or copy the LAN-Cell or PocketPORT products in any way.
(3) Buyer's Cellular Carrier Agreement
Use of Proxicast's devices on a cellular carrier's network is governed by the terms and conditions of the customer's service agreement with the carrier. Some cellular carrier service agreements may include statements regarding topics including (but not limited to) the use of servers, routers, VPNs and/or multiple device sharing that may or may not apply to Proxicast's devices. Proxicast makes no representations or guarantees regarding its devices' compliance, compatibility, or fitness for use with any carrier's network either at the time of sale or in the future. It is the responsibility of the purchaser to abide by the terms and conditions of their cellular service agreement. Proxicast assumes no responsibility or liability with respect to the purchaser's use the of the device in compliance with cellular service agreements, local laws and ordinances, or other applicable covenants.